FREQUENTLY ASKED QUESTIONS

Bedlam Beds Frequently Asked Questions

Guarantee and Warranty
All products are guaranteed for at least a year following any manufacturing defects. As a Trading Standards Approved Company, we follow their advice of how much Warranty that we should offer. This depends mostly on the type of use and the quality of the item.
Most mattress complaints are because the bedstead or divan is not flat. Mattresses follow the shape of whatever they are sitting on, so if you have soft slats, a raised centre bar or a wobbly-topped divan, your mattress is likely to suffer and this is not covered by guarantee or warranty.

Also see below under the next heading of "mattress protectors"

Mattress protectors 
Good quality mattress protectors are advised and will help to make your mattress last longer. If you have paid very little for your mattress protector it isn't likely to give much protection to your mattress. 
Bedlam Beds sells recommended protectors, please ask.
Stains of any type may invalidate your guarantee or warranty. 
Water softens foams and other bedding materials, rotting the fabric and rusting the springs. This can happen surprisingly quickly in certain cases.

How do I care for my new mattress?
Not all mattresses require turning, but if the manufacturer advises it, you should turn your mattress over or rotate every week for the first three months, then every three or four months after that. (Turn, rotate, turn, rotate, etc.)
If your mattress is a non-turn mattress, rotating it weekly for the first three months, then every three or four months after that.
This will help the fillings to settle down more evenly.

You can also prevent any stains by using a mattress protector underneath your usual bed sheets - please ask us about our range of mattress protectors.

What is your return policy?
We cannot accept back and items that you do not like once they have been unpacked, due to Health and Safety Regulations. Please check your new bed/mattress before the plastic is removed.

Who will be delivering my bed?
We usually send two men, but with lighter items we may only send one.
Please ask if you require a member of staff to be present who has been CRB checked.

Will you assemble the bed?
If you are expecting assembly, this must be agreed in advance and will be mentioned on your invoice. If nothing is mentioned, the driver may not be able to carry out any additional service.

Do you sell special-sized beds?
Divan beds and mattresses can be made to almost any size. They can be made taller, shorter, longer, wider and narrower. There is an option of a divan bed that has slimmer drawers for those who want a lower storage bed.
Bedlam Beds is particularly popular with the owners of caravans and boats, who often require made-to-measure mattresses to fit specific requirements

Certain pine beds can be made to any bespoke style, finish or style.

Do you deliver outside of the UK?
Many customers have arranged their own delivery, perhaps through relocation or furnishing a holiday home.

Payment options
Payment can be by BACS, card or cash. We do not accept American Express.
Please ask us about payment options if you are requiring delivery to an address other than your own.

Can I place a large order for my business?
We welcome business orders from schools, nursing homes, letting agents, landlords, societies, health care, etc

Mattresses and divans can be made to meet commercial fire regulations (CRIB/Source 5), waterproof, heavy duty, etc

Please ask us about bespoke items that are available to suit your needs.

Can I collect my goods?
Customers regularly collect items that they have ordered, At Bedlam, we hold a large selection of beds and mattresses that are available for immediate collection.

How long does delivery take?
Urgent deliveries can be same day. On average, we deliver the following week. Certain ranges take between 3-5 weeks to deliver.

Is local delivery free?
Free local delivery occurs each week and is grouped to ensure the greenest and most cost-effective use of resources. We can phone you 30 minutes before we reach your address, on the agreed day - please ask for this service and ensure it's mentioned on your invoice.

What time will my delivery be, on the agreed delivery day? 
If you require a timed delivery, we can outsource this to another company and they will charge you directly.
We don't know how long it will take to install beds and mattresses as some houses can have very awkward stairs or access can be limited in many ways. The delivery could take a lot less time than expected!
Traffic is very hard to predict and also customers aren't always at home!
If we are running late in the day, please wait for us. If you have to go out, please find somebody to let us in or phone the shop.
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